Terms and Conditions

01 Who we are

[Company name and legal form], [street and number], [postcode and town], Switzerland (“Malaconda”, “we”). Email: hello@malaconda.com. Company number (UID): [CHE-000.000.000].

02 What these terms cover

These terms apply to every order placed in this online shop. If you order as a venue or distributor through a pro account, they apply together with the prices and conditions shown in your pro space. Where the two differ, the pro space applies.

03 How an order works

1. Put your boxes in the cart.
2. Enter your contact and delivery details and choose how to pay.
3. Check your order. You can change anything until you press “Order and pay”.
4. Press “Order and pay”. That is your binding order.

We confirm every order by email straight away. The contract is made when that confirmation is sent. If we cannot accept an order, for example because a flavour has sold out, we tell you and refund anything you have paid.

04 Prices

Prices are in Swiss francs and include VAT [and the advance disposal fee for glass]. Delivery costs are shown next to the product and again in the checkout before you order. The price shown when you order is the price you pay.

05 Payment

You can pay with the methods shown in the checkout [TWINT, credit and debit cards, PostFinance Pay]. Payment is handled by [payment provider]. We never see or store your card details. Pro customers are invoiced, and invoices are due within [30] days.

06 Delivery

We deliver to addresses in Switzerland [and Liechtenstein], within 4 weeks of your order unless the checkout says otherwise. If we cannot deliver in that time we tell you, and you can cancel the order and get your money back. The goods are yours to look after from the moment they are handed over to you. They stay our property until they are paid for.

07 If something is wrong

Glass can break. Please check your box when it arrives. If a bottle is damaged, missing or not what you ordered, email hello@malaconda.com within [7] days with a photo. We replace it or refund it, whichever you prefer.

08 Returns

Swiss law gives no right to cancel an online purchase. [State the returns policy here. For example: unopened boxes can be sent back within 14 days at your own cost, and we refund the price of the goods.]

09 Our liability

Your rights under the statutory warranty are not affected. Beyond that we are liable only for direct damage that we cause intentionally or through gross negligence, as far as the law allows. Liability under the Product Liability Act is not affected.

10 Ambassadors

The ambassador programme has its own terms, which you receive when you are accepted. [To be written: commission, which orders count, payout dates, tax and social security.]

11 Your data

How we handle personal data is set out in our Privacy Policy.

12 Changes, law and courts

The version of these terms in force when you order applies to that order. Swiss law applies, without the UN sales convention. The courts at [company seat] are responsible. If you are a consumer, you can also bring a claim at your place of residence. If one clause turns out to be invalid, the rest still applies.